Terms of Service

Agreement to terms

These Terms of Service ("Terms") govern your use of the Velantis website, client portal, and charter request services operated by Velantis Group, including ORIS Concierge. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Services provided

Velantis operates as a charter brokerage and concierge intermediary. We do not own or operate aircraft. All charter flights are operated by independently licensed and ARGUS/WYVERN-rated third-party operators. Our role is to source, negotiate, and facilitate charter arrangements on behalf of clients.

ORIS Concierge operates as a service coordination and facilitation division. We arrange services through a network of vetted vendors and professionals. We do not directly employ medical, security, culinary, or property professionals unless otherwise stated.

Charter bookings and deposits

• Charter bookings are confirmed upon receipt of a signed Charter Agreement and deposit payment, the amount of which varies by trip type and duration.
• Pricing quoted is subject to final confirmation based on operator availability, fuel surcharges, and regulatory fees at time of booking.
• Velantis reserves the right to substitute an equivalent aircraft if the specified aircraft becomes unavailable, with client notification and approval.
• All pricing is quoted in USD unless otherwise stated. Additional taxes, landing fees, and handling charges may apply and will be disclosed.

Cancellation policy

Cancellation terms vary by charter type, aircraft category, and the operator's specific agreement. Standard terms are:

• Greater than 72 hours prior to departure: Deposit forfeited; no further liability.
• 24–72 hours prior to departure: 50% of total charter fee.
• Less than 24 hours prior to departure: 100% of total charter fee.

Specific cancellation terms will be stated in your Charter Agreement. Force majeure events (weather, government restrictions, medical emergencies) are handled on a case-by-case basis.

Client responsibilities

Clients are responsible for:

• Providing accurate passenger manifest information, including valid government-issued identification for all passengers
• Ensuring all passengers comply with applicable aviation regulations, customs requirements, and border control procedures
• Any costs arising from delays, additional waiting time, or changes caused by client actions or failure to appear
• Compliance with operator rules regarding prohibited items, conduct, and aircraft use

Limitation of liability

Velantis Group acts as a broker and intermediary. We are not liable for the acts, omissions, or negligence of third-party charter operators, concierge vendors, ground transport providers, or other service partners. Our total liability to any client for any claim shall not exceed the brokerage fees paid to Velantis in connection with the specific booking giving rise to the claim.

We are not liable for delays, cancellations, or disruptions caused by weather, air traffic control, mechanical issues, government action, or any circumstances outside our direct control.

Intellectual property

All content on this website — including brand names, design, copy, imagery, and code — is the property of Velantis Group or its licensors. No content may be reproduced, distributed, or used for commercial purposes without prior written consent.

Governing law

These Terms are governed by the laws of Sint Maarten (Kingdom of the Netherlands), without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in Sint Maarten, unless otherwise agreed by both parties in writing.

Changes to terms

We may update these Terms periodically. Continued use of our services following posted changes constitutes acceptance of the revised Terms. Material changes affecting existing bookings will be communicated directly to affected clients.