Velantis Group ("Velantis," "we," "our," or "us"), including ORIS Concierge, operates with an absolute commitment to client discretion. This Privacy Policy describes how we collect, use, protect, and handle personal information provided to us through our websites, client portal, charter request forms, and direct communications.
By using our services or submitting any form on this website, you acknowledge and agree to the terms of this policy. If you do not agree, please do not use our services.
We collect only the information necessary to arrange and deliver services. This may include:
Information collected is used exclusively for the following purposes:
We do not sell, rent, or trade your personal information with third parties for marketing purposes under any circumstances.
We share personal information only to the extent necessary to arrange your services:
We retain client information for as long as your account is active and for a period thereafter as required by applicable aviation, financial, and legal regulations — typically seven years for charter transaction records. You may request deletion of non-regulatory records at any time by contacting us.
We apply industry-standard security measures including TLS encryption for all data in transit, access controls limiting internal data access to relevant personnel, and regular security reviews. No system is impenetrable; however, we treat the protection of client information as a core operational priority.
Our website uses essential cookies necessary for functionality. We may use privacy-respecting analytics tools to understand how visitors use our site. We do not use advertising trackers or behavioral retargeting systems. You may disable cookies in your browser without affecting our core services.
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or request deletion of records we hold about you. To exercise any of these rights, contact us directly. We will respond within 30 days.
Velantis operates across multiple jurisdictions including Sint Maarten (Kingdom of the Netherlands), Monaco, and the United States. Data may be processed in any of these jurisdictions. Where applicable, we comply with GDPR requirements for transfers of personal data from the European Economic Area.
Our services are not directed to persons under the age of 18. We do not knowingly collect personal information from minors. Charter passenger manifests may include minors, which is managed in accordance with applicable aviation regulations and only at the direction of adult clients.
We may update this Privacy Policy periodically. Material changes will be communicated to active clients via email. Continued use of our services following notification constitutes acceptance of the revised policy.
Privacy enquiries: For any privacy-related questions or requests, contact our data team at privacy@velantis.com or write to Velantis Group, Airport Road, Simpson Bay, Sint Maarten. For ORIS matters: privacy@oris-concierge.com.